Change Management

Devising State Policy on Compact Fluorescent Lamps

Consumers have increased their use of compact fluorescent lamps (CFLs) due to their greater energy efficiency relative to traditional incandescent bulbs. Despite this benefit, CFLs pose potential environmental, health, and safety (EHS) risks due to the presence of mercury within the lamp itself. Without proper handling and disposal, the mercury can be released, with possible health risks to humans. While each CFL has a small amount of mercury, the cumulative environmental and health effects might be significant.

Labeling Nanotech in Food

This cases poses a hypothetical debate over efforts at the U.S. state level to mandate labels on food products containing or packaged in materials containing engineered nanomaterials. As such, it closely mirrors recent debates over labeling foods containing genetically engineered (GE) or genetically modified organisms (GMOs).

The Bedford Falls Academy Charger School

At the beginning of a new school year during the Great Recession, Bedford Falls Academy Executive Director Susan Lundberg proposes an ambitious five-year capital improvement and enrollment growth plan. The plan is a complete surprise to the Board, which had met to discuss the school’s strategy just three months earlier. Over the previous three years the highly leveraged and cash strapped school has purchased a new facility on two hundred acres of property, expanded its enrollment area to surrounding communities, and expanded is programming from grades 5-8 to include grades 9-12.

Bicycling and Coast City

Bicycling and Coast City is a comprehensive case study based upon a fictionalized city on the central coast of a Western state. Following a string of cyclist injuries and casualties along the bustling central corridor of Coast City, city leaders decide that action must be taken to improve the safety and mobility of local cyclists. Part A of the case begins with background information and problem definition, setting the backdrop with vivid detail of Coast City and its various stakeholders and political conflicts.

Rescuing Search and Rescue: A volunteer rescue organization’s struggle with internal tension and the path to organizational competency.

The Utah County Jeep Patrol was tasked by the Sheriff to conduct all search and rescue operations in the County. However, their existing organizational structure and culture was not conducive to the level of service required by the search and rescue demands. As newer, more enthusiastic members joined the team, they realized a change was needed. The new members attempted to inspire this change within the existing organization and after a long and arduous process they ultimately failed.

A New System for the Office of Child Welfare

In a mid-sized U.S. county, children’s lives are lost and the local Office of Child Welfare finds its own information management practices to be implicated in the tragedy. Lucinda Angle, the county executive, is determined to improve the office’s information systems. She soon discovers that managing child welfare data also requires taking into account the data requirements and systems belonging to stakeholders at the state and federal levels as well. Angle and her senior staff issue a Request for Information (RFI) to seek ideas from software vendors on building a new system.

Five Mini-Cases on Ethics in Management

The five mini-cases on ethics in managerial decision-making are intended to portray real life managerial dilemmas in a way that will help students develop frameworks for addressing those dilemmas.

The Silver Affair: The Limits of Public Service Discretion

The California Bureau of Public Lands is responsible for the management of all state-owned lands. It contracts with private timber companies to harvest timber. As part of the Program Analysis team, Gil Silver is designated to review the Bureau’s contract with a major timber company— Thompson Timber Co.—after intense opposition from small lumber companies and farm, labor and conservation groups. These groups claim the Bureau gives preferential treatment to big companies who ignore conservation requirements.

Profile of a Vice-Minister: Leading under Constraints

The case narrator is doing research on the health sector in Portobello—an alias for a Central American country—and follows Vice Health Minister Jose Manuel Quesada as he implements several major policy reforms. In the capital Santander, Quesada is overseeing a transfer of authority of all hospitals from the Ministry of Health to the National Social Security System (IPSS). This transfer will involve a new focus on a rural health programs and preventative health measures.