Operations Management

A New System for the Office of Child Welfare

In a mid-sized U.S. county, children’s lives are lost and the local Office of Child Welfare finds its own information management practices to be implicated in the tragedy. Lucinda Angle, the county executive, is determined to improve the office’s information systems. She soon discovers that managing child welfare data also requires taking into account the data requirements and systems belonging to stakeholders at the state and federal levels as well. Angle and her senior staff issue a Request for Information (RFI) to seek ideas from software vendors on building a new system.

Pineville Hearing & Deafness Center

This case illustrates the struggles of a well established nonprofit to understand its financial position after expanding its real estate and long-term debt just prior to the Great Recession. The case actors wrestle with understanding measures of financial performance including EBITDDA (Earnings Before Interest, Taxes, Depreciation, Depletion and Amortization) and GAAP (Generally Accepted Accounting Principles) net income and depreciation.

Ethics Case: What's Really Going On?

A public sector chief executive is faced with a dilemma: recommend the selection of a vendor based upon objective criteria and potentially lose her job, or revise her recommendation in response to an oblique request from one of her bosses that might actually have been a threat. The situation is further complicated by the fact that she gained information about the potential job threat through confidential channels. A central focus of the case is to determine which ethical guidelines should govern the choices that the administrator makes.

Profile of a Vice-Minister: Leading under Constraints

The case narrator is doing research on the health sector in Portobello—an alias for a Central American country—and follows Vice Health Minister Jose Manuel Quesada as he implements several major policy reforms. In the capital Santander, Quesada is overseeing a transfer of authority of all hospitals from the Ministry of Health to the National Social Security System (IPSS). This transfer will involve a new focus on a rural health programs and preventative health measures.

COBRA Subsidy Denial Appeals System Implementation: Key Decision Points and Leadership Challenges

This case is offered as part of the Recovery Act Case Program and serves as a best example of the efforts of the large network of federal, state, local, non-profit, and private sector partners who contributed in the implementation of the 2009 American Recovery and Reinvestment Act.

Due to large file size, please contact hallhelp@uw.edu to request Attachment 4.

U.S. Department of Housing and Urban Development Place-Based Reporting

This case is offered as part of the Recovery Act Case Program and serves as a best example of the efforts of the large network of federal, state, local, non-profit, and private sector partners who contributed in the implementation of the 2009 American Recovery and Reinvestment Act.

Due to the large file size, please contact hallhelp@uw.edu for case attachments.

Implementing a High Risk, High Priority, and High Visibility Program in a Decentralized Organization: A Case Study of the U.S. Fish and Wildlife Service

This case is offered as part of the Recovery Act Case Program and serves as a best example of the efforts of the large network of federal, state, local, non-profit, and private sector partners who contributed in the implementation of the 2009 American Recovery and Reinvestment Act.

The American Recovery and Reinvestment Act: Serving America's Veterans

This report is offered as part of the Recovery Act Case Program and serves as a best example of the efforts of the large network of federal, state, local, non-profit, and private sector partners who contributed in the implementation of the 2009 American Recovery and Reinvestment Act.

Managing Organizations in Unusual and Uncertain Conditions: The Environmental Protection Agency's Recovery Act Stewardship Plan

This case is offered as part of the Recovery Act Case Program and serves as a best example of the efforts of the large network of federal, state, local, non-profit, and private sector partners who contributed in the implementation of the 2009 American Recovery and Reinvestment Act.