Social Services

Leading Process Improvement at Motebang Hospital

This case is designed to illustrate the difficulties of working to improve customer service in a resource-challenged setting with little or no formal authority. Additionally, the case provides examples of historical data and continuous quality improvement (CQI) implementation that could or could not benefit those it was intended to serve.

Building a Dialogue around Race to Change Political Institutions, the City of Seattle Starts the Race and Social Justice Initiative

As candidate Greg Nickels visited different communities during his campaign for mayor of Seattle, news reports erupted over the death of Aaron Roberts, an African American male. According to the Seattle Post-Intelligencer:

“During the traffic stop, police said, Roberts grabbed a [police] officer's arm, stepped on the gas and dragged him. The officer's partner scrambled to the passenger side of the car and fired a round that killed Roberts.”

A New System for the Office of Child Welfare

In a mid-sized U.S. county, children’s lives are lost and the local Office of Child Welfare finds its own information management practices to be implicated in the tragedy. Lucinda Angle, the county executive, is determined to improve the office’s information systems. She soon discovers that managing child welfare data also requires taking into account the data requirements and systems belonging to stakeholders at the state and federal levels as well. Angle and her senior staff issue a Request for Information (RFI) to seek ideas from software vendors on building a new system.

The Importance of Network Administrative Organizations (NAOs) in Social Service Implementation: A National Nonprofit Manages an Assortment of Federal Programs in a Rapidly Changing Environment

Dennis Torbett, a dedicated employee of a large Washington, D.C.-based nonprofit spends three decades developing, adjusting, and implementing a networked program model that combines social services with residential construction training. The Home Builder’s Institute (HBI) works with high-risk, court-involved youth, and other populations in need of services, which is challenging in and of itself; adding a training component in construction increases the operational complexity significantly.

The Importance of Network Administrative Organizations (NAOs) in Social Service Implementation

Dennis Torbett, a dedicated employee of a large Washington, D.C.-based nonprofit spends three decades developing, adjusting, and implementing a networked program model that combines social services with residential construction training. The Home Builder’s Institute (HBI) works with high-risk, court-involved youth, and other populations in need of services, which is challenging in and of itself; adding a training component in construction increases the operational complexity significantly.

The Importance of Network Administrative Organizations (NAOs) in Social Service Implementation: A National Nonprofit Manages an Assortment of Federal Programs in a Rapidly Changing Environment

Dennis Torbett, a dedicated employee of a large Washington, D.C.-based nonprofit spends three decades developing, adjusting, and implementing a networked program model that combines social services with residential construction training. The Home Builder’s Institute (HBI) works with high-risk, court-involved youth, and other populations in need of services, which is challenging in and of itself; adding a training component in construction increases the operational complexity significantly.

The Importance of Network Administrative Organizations (NAOs) in Social Service Implementation: A National Nonprofit Manages an Assortment of Federal Programs in a Rapidly Changing Environment

Dennis Torbett, a dedicated employee of a large Washington, D.C.-based nonprofit spends three decades developing, adjusting, and implementing a networked program model that combines social services with residential construction training. The Home Builder’s Institute (HBI) works with high-risk, court-involved youth, and other populations in need of services, which is challenging in and of itself; adding a training component in construction increases the operational complexity significantly.

The Importance of Network Administrative Organizations (NAOs) in Social Service Implementation: A National Nonprofit Manages an Assortment of Federal Programs in a Rapidly Changing Environment

Dennis Torbett, a dedicated employee of a large Washington, D.C.-based nonprofit spends three decades developing, adjusting, and implementing a networked program model that combines social services with residential construction training. The Home Builder’s Institute (HBI) works with high-risk, court-involved youth, and other populations in need of services, which is challenging in and of itself; adding a training component in construction increases the operational complexity significantly.

Five Mini-Cases on Ethics in Management

The five mini-cases on ethics in managerial decision-making are intended to portray real life managerial dilemmas in a way that will help students develop frameworks for addressing those dilemmas.

Advocating for Immigrant Integration: OneAmerica's Washington New Americans Initiative

Over the past decade, immigrant rights organizations in several states seized the opportunity to shift their advocacy efforts from a narrow focus on reform of the nation’s immigration laws to a broader platform of improved immigrant integration into American society. This meant an expansion of policy focus into all aspects of immigrant life, including education, health care, and employment opportunities. To accomplish this, immigrant rights organizations had to devise new strategies to advocate for change at the level of state government.