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Found 155 cases in the category Public Sector/Government Agency

  1. Students of public or personnel management will be challenged by this fast moving case study showing the sequential decisions made in a charged management situation. A recently appointed engineering commissioner in an urban building department is confronted with disconcerting allegations of unethical conduct by one of her supervisors. The supervisor responsible for commercial building inspections is alleged to have enlisted the aid of city employees, on "company time" for construction work on his own home, using city vehicles in the process.

  2. Freedonia is a modest sized country with a population of roughly 20 million. Freedonian Air Force (FAF) has approximately 150 fighter aircraft. The Commander of FAF has realized that operations and maintenance costs for these aircraft are substantially increasing every year due to aging fleet. The Commander wants to develop a long-term acquisition strategy to replace its aging aircraft fleet. The aircraft code-named F-XX is smaller and simpler than contemporaries but it costs less to both procure and operate, making it a popular aircraft.

  3. The Utah County Jeep Patrol was tasked by the Sheriff to conduct all search and rescue operations in the County. However, their existing organizational structure and culture was not conducive to the level of service required by the search and rescue demands. As newer, more enthusiastic members joined the team, they realized a change was needed. The new members attempted to inspire this change within the existing organization and after a long and arduous process they ultimately failed.

  4. As candidate Greg Nickels visited different communities during his campaign for mayor of Seattle, news reports erupted over the death of Aaron Roberts, an African American male. According to the Seattle Post-Intelligencer:

    “During the traffic stop, police said, Roberts grabbed a [police] officer's arm, stepped on the gas and dragged him. The officer's partner scrambled to the passenger side of the car and fired a round that killed Roberts.”

    Community Organizing, Diversity, Ethics
  5. In March 2015, Newpoint High School, one of the high-performing charter schools in Escambia County, Florida, suddenly found itself at the heart of a real scandal when the School District announced publically that it appeared there was a possibility that school administrators had pressured teachers to falsify attendance records, delete overdue assignments, give answers to tests, and change grades in order to ensure that Newpoint seniors would advance to graduation. And the suggestion was that this was only the tip of the iceberg.

  6. In a mid-sized U.S. county, children’s lives are lost and the local Office of Child Welfare finds its own information management practices to be implicated in the tragedy. Lucinda Angle, the county executive, is determined to improve the office’s information systems. She soon discovers that managing child welfare data also requires taking into account the data requirements and systems belonging to stakeholders at the state and federal levels as well. Angle and her senior staff issue a Request for Information (RFI) to seek ideas from software vendors on building a new system.

  7. This teaching case explores how diversity issues ranging from race and ethnicity to religion and culture span the domain of public leadership. Students are asked to step into the shoes of employment services trainer Alice Rhodes, identify problems in a job training program she is offering to residents of a public housing community, and respond to some of the challenges she faces in meeting her contracted goals.

  8. Instructors may use this case to teach operations analysis, and demonstrate the use of "continuous improvement" or "work re-engineering," inclusive decision-making and strategic organizational development. This case is ideal for provoking classroom discussion about the risks associated with different problem solving strategies from the perspective of the chief executive, about work flow systems and identifying moments of key customer contact ("moments of truth").

  9. The case examines labor-management relations in the national office of the United States Employment Service during that office's attempts to reorganize. While the proposed restructuring was based on a thorough analysis of the organization, there were problems with the union. Part A of the case details how a poor labor relations atmosphere led to union reluctance to discuss the reorganization, as well as to adverse publicity and charges of politicization, and finally to formal charges of unfair labor practices.

  10. The case discusses the acceptance and implementation of the Nairobi Metropolitan Transmission Ring (NMR) as one solution to address Kenya’s electricity supply issues. The NMR project required the balancing of multiple influencing parties to satisfy national development criteria, highlighted by Kenya’s Vision 2030, with multilateral financing prerequisites. While the case focuses on decisions made at a national level for development within one city, it addresses public and private concerns, individual and national economics, income inequality, environmental externalities, and rural vs.