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Found 46 cases in the category Social Services

  1. This cases poses a hypothetical debate over efforts at the U.S. state level to mandate labels on food products containing or packaged in materials containing engineered nanomaterials. As such, it closely mirrors recent debates over labeling foods containing genetically engineered (GE) or genetically modified organisms (GMOs).

  2. This case is designed to illustrate the difficulties of working to improve customer service in a resource-challenged setting with little or no formal authority. Additionally, the case provides examples of historical data and continuous quality improvement (CQI) implementation that could or could not benefit those it was intended to serve.

    Decision Making, Program Evaluation
  3. As candidate Greg Nickels visited different communities during his campaign for mayor of Seattle, news reports erupted over the death of Aaron Roberts, an African American male. According to the Seattle Post-Intelligencer:

    “During the traffic stop, police said, Roberts grabbed a [police] officer's arm, stepped on the gas and dragged him. The officer's partner scrambled to the passenger side of the car and fired a round that killed Roberts.”

    Community Organizing, Diversity, Ethics
  4. In a mid-sized U.S. county, children’s lives are lost and the local Office of Child Welfare finds its own information management practices to be implicated in the tragedy. Lucinda Angle, the county executive, is determined to improve the office’s information systems. She soon discovers that managing child welfare data also requires taking into account the data requirements and systems belonging to stakeholders at the state and federal levels as well. Angle and her senior staff issue a Request for Information (RFI) to seek ideas from software vendors on building a new system.

  5. This teaching case explores how diversity issues ranging from race and ethnicity to religion and culture span the domain of public leadership. Students are asked to step into the shoes of employment services trainer Alice Rhodes, identify problems in a job training program she is offering to residents of a public housing community, and respond to some of the challenges she faces in meeting her contracted goals.

  6. Dennis Torbett, a dedicated employee of a large Washington, D.C.-based nonprofit spends three decades developing, adjusting, and implementing a networked program model that combines social services with residential construction training. The Home Builder’s Institute (HBI) works with high-risk, court-involved youth, and other populations in need of services, which is challenging in and of itself; adding a training component in construction increases the operational complexity significantly.

  7. Dennis Torbett, a dedicated employee of a large Washington, D.C.-based nonprofit spends three decades developing, adjusting, and implementing a networked program model that combines social services with residential construction training. The Home Builder’s Institute (HBI) works with high-risk, court-involved youth, and other populations in need of services, which is challenging in and of itself; adding a training component in construction increases the operational complexity significantly.

  8. Dennis Torbett, a dedicated employee of a large Washington, D.C.-based nonprofit spends three decades developing, adjusting, and implementing a networked program model that combines social services with residential construction training. The Home Builder’s Institute (HBI) works with high-risk, court-involved youth, and other populations in need of services, which is challenging in and of itself; adding a training component in construction increases the operational complexity significantly.

  9. Dennis Torbett, a dedicated employee of a large Washington, D.C.-based nonprofit spends three decades developing, adjusting, and implementing a networked program model that combines social services with residential construction training. The Home Builder’s Institute (HBI) works with high-risk, court-involved youth, and other populations in need of services, which is challenging in and of itself; adding a training component in construction increases the operational complexity significantly.

  10. Dennis Torbett, a dedicated employee of a large Washington, D.C.-based nonprofit spends three decades developing, adjusting, and implementing a networked program model that combines social services with residential construction training. The Home Builder’s Institute (HBI) works with high-risk, court-involved youth, and other populations in need of services, which is challenging in and of itself; adding a training component in construction increases the operational complexity significantly.