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Found 37 cases in the category Communication

  1. Bicycling and Coast City is a comprehensive case study based upon a fictionalized city on the central coast of a Western state. Following a string of cyclist injuries and casualties along the bustling central corridor of Coast City, city leaders decide that action must be taken to improve the safety and mobility of local cyclists. Part A of the case begins with background information and problem definition, setting the backdrop with vivid detail of Coast City and its various stakeholders and political conflicts.

  2. Students of public or personnel management will be challenged by this fast moving case study showing the sequential decisions made in a charged management situation. A recently appointed engineering commissioner in an urban building department is confronted with disconcerting allegations of unethical conduct by one of her supervisors. The supervisor responsible for commercial building inspections is alleged to have enlisted the aid of city employees, on "company time" for construction work on his own home, using city vehicles in the process.

  3. This fictional simulation demonstrates the challenges of developing programs for a nonprofit organization with multiple and sometimes competing demands. Esperanza Healthy Families includes both health and nutrition components with program directors for each who advocate for their own programs. The Executive Director must find middle ground while also faithfully executing a charge for the Board to propose programs that align with board goals.

    Communication, Decision Making
  4. This two-day simulation focuses on the negotiation of controversial and complex issues related to the 2,000-mile border that separates and joins the United States and Mexico as neighbors.

  5. The five mini-cases on ethics in managerial decision-making are intended to portray real life managerial dilemmas in a way that will help students develop frameworks for addressing those dilemmas.

  6. Over the past decade, immigrant rights organizations in several states seized the opportunity to shift their advocacy efforts from a narrow focus on reform of the nation’s immigration laws to a broader platform of improved immigrant integration into American society. This meant an expansion of policy focus into all aspects of immigrant life, including education, health care, and employment opportunities. To accomplish this, immigrant rights organizations had to devise new strategies to advocate for change at the level of state government.

  7. In a situation that is typical of small nonprofit boards, this tightly focused case looks at an awkward moment in a board meeting. While there are many versions of this story in the annals of small nonprofits, this case leaves the board chair deciding in real time how to handle a confrontation and limit the damage when a popular employee brings an entourage of volunteers to a board meeting to protest a recent management decision. Many board chairs have felt this pain, struggled to make the right decision on the spot, and worked to clean up the debris afterwards.

    Nonprofit and NGO
  8. A public sector chief executive is faced with a dilemma: recommend the selection of a vendor based upon objective criteria and potentially lose her job, or revise her recommendation in response to an oblique request from one of her bosses that might actually have been a threat. The situation is further complicated by the fact that she gained information about the potential job threat through confidential channels. A central focus of the case is to determine which ethical guidelines should govern the choices that the administrator makes.

  9. Dr. Albert Viau has developed a national physician’s assistant program to help solve the problem of rural health service delivery in Republica, a mountainous Central American country. This program would provide high level preventative and primary care in the rural and underserved areas of the country. His proposed solution faces major opposition from his medical colleagues and the health establishment. Dr. Viau knew the proven policy would help alleviate the problem, but he could not find any support. He ran for Dean of the Medical School to begin the reform and did not succeed.

  10. The California Bureau of Public Lands is responsible for the management of all state-owned lands. It contracts with private timber companies to harvest timber. As part of the Program Analysis team, Gil Silver is designated to review the Bureau’s contract with a major timber company— Thompson Timber Co.—after intense opposition from small lumber companies and farm, labor and conservation groups. These groups claim the Bureau gives preferential treatment to big companies who ignore conservation requirements.