Search Cases

Results

Found 80 cases in the category Decision Making

  1. Students of public or personnel management will be challenged by this fast moving case study showing the sequential decisions made in a charged management situation. A recently appointed engineering commissioner in an urban building department is confronted with disconcerting allegations of unethical conduct by one of her supervisors. The supervisor responsible for commercial building inspections is alleged to have enlisted the aid of city employees, on "company time" for construction work on his own home, using city vehicles in the process.

  2. Freedonia is a modest sized country with a population of roughly 20 million. Freedonian Air Force (FAF) has approximately 150 fighter aircraft. The Commander of FAF has realized that operations and maintenance costs for these aircraft are substantially increasing every year due to aging fleet. The Commander wants to develop a long-term acquisition strategy to replace its aging aircraft fleet. The aircraft code-named F-XX is smaller and simpler than contemporaries but it costs less to both procure and operate, making it a popular aircraft.

  3. This case is designed to illustrate the difficulties of working to improve customer service in a resource-challenged setting with little or no formal authority. Additionally, the case provides examples of historical data and continuous quality improvement (CQI) implementation that could or could not benefit those it was intended to serve.

    Decision Making, Program Evaluation
  4. In March 2015, Newpoint High School, one of the high-performing charter schools in Escambia County, Florida, suddenly found itself at the heart of a real scandal when the School District announced publically that it appeared there was a possibility that school administrators had pressured teachers to falsify attendance records, delete overdue assignments, give answers to tests, and change grades in order to ensure that Newpoint seniors would advance to graduation. And the suggestion was that this was only the tip of the iceberg.

  5. This teaching case explores how diversity issues ranging from race and ethnicity to religion and culture span the domain of public leadership. Students are asked to step into the shoes of employment services trainer Alice Rhodes, identify problems in a job training program she is offering to residents of a public housing community, and respond to some of the challenges she faces in meeting her contracted goals.

  6. Instructors may use this case to teach operations analysis, and demonstrate the use of "continuous improvement" or "work re-engineering," inclusive decision-making and strategic organizational development. This case is ideal for provoking classroom discussion about the risks associated with different problem solving strategies from the perspective of the chief executive, about work flow systems and identifying moments of key customer contact ("moments of truth").

  7. This case provides opportunities for students to map internal and external actors influencing policy decisions, evaluate the effectiveness of different approaches to advocacy, and think about how a specific organization might maximize its impact in the future. The case contains substantial background information on the global financial architecture (including institutions such as the World Bank and International Monetary Fund) and specific detail on the politics of the debt relief debate that took place between 1995 and 2000.

    Advocacy, Decision Making
  8. This fictional simulation demonstrates the challenges of developing programs for a nonprofit organization with multiple and sometimes competing demands. Esperanza Healthy Families includes both health and nutrition components with program directors for each who advocate for their own programs. The Executive Director must find middle ground while also faithfully executing a charge for the Board to propose programs that align with board goals.

    Communication, Decision Making
  9. In this straightforward and timely case, students are tasked with navigating the intricacies of public personnel hiring including the managerial, political, legal, and ethical challenges that are commonly faced by public managers. As the director of a city economic development division, the student must choose between a group of candidates that have applied for a new position that has opened up in the department. Each candidate’s qualifications are described with the inclusion of details from the candidates personal life that create a twist in what should be a simple hiring process.

  10. A shrinking Detroit and an expanding Guangzhou shape this case, which aims to introduce readers to the nuances of population density and the importance of redensification in sustainable urban planning. Redensification policies in these cities offer a novel way of thinking about how to distribute populations and jobs to optimize public services and a city’s quality of life.