Social Services

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Fostering Success? An Equity Initiative Goes Sideways

Early on, conflict emerged. Staff did not understand the purpose of equity training or see the connection to better outcomes for youth in foster care. Some staff voiced concerns about focusing equity solely through the lens of race instead of including multiple marginalized identities. Brooks, kept out of the loop, remained unaware of brewing conflict until it came to a head within the Equity Team. Individuals of color voiced religious (Christian) objections to LGBTQ people, and Brooks had to decide how to respond. In Part B, she replaced equity trainings with emotional intelligence training.

Essential Services at Risk: How Can the Corvallis Crisis Line Survive?

This case follows an ongoing leadership challenge within a small volunteer-dependent non-profit crisis support organization called the Corvallis Crisis Line (CCL), and the impact of poor management on vulnerable agencies. The Corvallis Crisis Line is an anonymous crisis phone line staffed by volunteer community members who participate in extensive training around active listening, appropriate intervention, and service referral for local community resources.

Labeling Nanotech in Food

This cases poses a hypothetical debate over efforts at the U.S. state level to mandate labels on food products containing or packaged in materials containing engineered nanomaterials. As such, it closely mirrors recent debates over labeling foods containing genetically engineered (GE) or genetically modified organisms (GMOs).

Leading Process Improvement at Motebang Hospital

This case is designed to illustrate the difficulties of working to improve customer service in a resource-challenged setting with little or no formal authority. Additionally, the case provides examples of historical data and continuous quality improvement (CQI) implementation that could or could not benefit those it was intended to serve.

Building a Dialogue around Race to Change Political Institutions, the City of Seattle Starts the Race and Social Justice Initiative

As candidate Greg Nickels visited different communities during his campaign for mayor of Seattle, news reports erupted over the death of Aaron Roberts, an African American male. According to the Seattle Post-Intelligencer:

“During the traffic stop, police said, Roberts grabbed a [police] officer's arm, stepped on the gas and dragged him. The officer's partner scrambled to the passenger side of the car and fired a round that killed Roberts.”

A New System for the Office of Child Welfare

In a mid-sized U.S. county, children’s lives are lost and the local Office of Child Welfare finds its own information management practices to be implicated in the tragedy. Lucinda Angle, the county executive, is determined to improve the office’s information systems. She soon discovers that managing child welfare data also requires taking into account the data requirements and systems belonging to stakeholders at the state and federal levels as well. Angle and her senior staff issue a Request for Information (RFI) to seek ideas from software vendors on building a new system.

The Importance of Network Administrative Organizations (NAOs) in Social Service Implementation: A National Nonprofit Manages an Assortment of Federal Programs in a Rapidly Changing Environment

Dennis Torbett, a dedicated employee of a large Washington, D.C.-based nonprofit spends three decades developing, adjusting, and implementing a networked program model that combines social services with residential construction training. The Home Builder’s Institute (HBI) works with high-risk, court-involved youth, and other populations in need of services, which is challenging in and of itself; adding a training component in construction increases the operational complexity significantly.

The Importance of Network Administrative Organizations (NAOs) in Social Service Implementation

Dennis Torbett, a dedicated employee of a large Washington, D.C.-based nonprofit spends three decades developing, adjusting, and implementing a networked program model that combines social services with residential construction training. The Home Builder’s Institute (HBI) works with high-risk, court-involved youth, and other populations in need of services, which is challenging in and of itself; adding a training component in construction increases the operational complexity significantly.

The Importance of Network Administrative Organizations (NAOs) in Social Service Implementation: A National Nonprofit Manages an Assortment of Federal Programs in a Rapidly Changing Environment

Dennis Torbett, a dedicated employee of a large Washington, D.C.-based nonprofit spends three decades developing, adjusting, and implementing a networked program model that combines social services with residential construction training. The Home Builder’s Institute (HBI) works with high-risk, court-involved youth, and other populations in need of services, which is challenging in and of itself; adding a training component in construction increases the operational complexity significantly.

The Importance of Network Administrative Organizations (NAOs) in Social Service Implementation: A National Nonprofit Manages an Assortment of Federal Programs in a Rapidly Changing Environment

Dennis Torbett, a dedicated employee of a large Washington, D.C.-based nonprofit spends three decades developing, adjusting, and implementing a networked program model that combines social services with residential construction training. The Home Builder’s Institute (HBI) works with high-risk, court-involved youth, and other populations in need of services, which is challenging in and of itself; adding a training component in construction increases the operational complexity significantly.